i8999 Privacy Policy — Your information is safe with us

1 Introduction

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i8999 ("we", "us", or "the platform") is a trusted online gaming and betting platform in Bangladesh. Protecting the privacy of the information you share with us through our website i8999.cam is our first and foremost responsibility.

This privacy policy will tell you what types of information we collect, why we collect it, how we use it, and what steps we take to protect your personal data. We encourage you to read this policy carefully before using our platform.

By registering on the i8999 platform or using any of our services, you are considered to have fully accepted the terms of this privacy policy. If you disagree with any part of this policy, please stop using our platform and contact our support team.

2 What Information We Collect

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We collect your information in several ways. This information is mainly divided into two categories:

2.1 Information You Provide Directly

When you register on the i8999 platform, log in, or contact our support team, you provide us with the following information yourself:

• Full name and date of birth (for age verification — only users aged 21 and above may register)
• Email address and username
• Password (stored in encrypted form)
• National identity card or other identity document (for KYC verification)
• Payment details such as bKash, Nagad, or Rocket number (for processing transactions)
• Bank account details (for bank transfers)

2.2 Automatically Collected Information

Some information is collected automatically while you use our platform:

• IP address and device type
• Browser type and version
• Time and date of use (Bangladesh Standard Time, UTC+6)
• Which pages were viewed on the platform and how long was spent on them
• Cookie and session data (see details below)
• Transaction history and gaming activity logs

3 Purpose of Using Your Information

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We use the information we collect for the following purposes:

3.1 Account Management and Identity Verification

We need your identifying information to create and manage your account and ensure its security. The KYC process is also carried out to prevent illegal activity and comply with applicable regulations.

3.2 Processing Financial Transactions

Your payment information is used to smoothly process deposits and withdrawals. The minimum deposit is ৳200 and the minimum withdrawal is ৳800 — payment data is stored primarily to process these transactions securely.

3.3 Service Improvement

By analysing your usage patterns, we improve our platform's services and personalise your experience.

3.4 Bonuses and Promotions

Your contact information may be used to deliver our 100% welcome bonus (up to ৳15,000), VIP rewards, and other offers to you.

3.5 Support and Communication

Information is used to provide our 24/7 Bangla live chat support and to maintain support-related records.

3.6 Legal Compliance

Retaining and using certain information to comply with applicable laws, regulations, and regulatory requirements is part of our legal obligations.

4 Sharing Information and Third Parties

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i8999 does not sell your personal information or share it with third parties for free for any commercial purpose. However, information may need to be shared in the following cases:

• Payment processors: Information necessary to complete transactions via bKash, Nagad, Rocket, and bank transfer is shared with the relevant payment institutions.
• Identity verification services: Information may be shared with authorised verification agencies for the KYC (Know Your Customer) process.
• Legal authorities: Information may be shared with government and law enforcement agencies in response to a court order, investigation, or other legal obligation.
• Technology partners: Limited information may be shared with certain technology partners to ensure the security and functionality of the platform, but they are contractually bound to comply with our privacy policy.

When sharing information with any third party, we ensure they maintain appropriate security measures and do not misuse the data.

5 Data Security Measures

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The security of your personal information is our highest priority. To this end, we have taken the following technical and administrative steps:

5.1 Encryption Technology

Our entire platform is protected by SSL encryption. This means all information transmitted between you and our servers is transferred in encrypted form, which cannot be read by third parties.

5.2 Password Protection

Your password is never stored in plain form. Passwords are encrypted using advanced hashing algorithms, so no one can ever know your actual password.

5.3 Access Control

Among our staff, only those who need it are granted access to specific information. Strict access controls are in place to prevent unauthorised access.

5.4 Regular Security Reviews

The security measures on our platform are regularly reviewed and updated. If any vulnerability is identified, it is quickly resolved and users' information is kept secure.

6 Cookie Policy

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Cookies are small data files stored in your browser. The i8999 platform uses cookies for the following purposes:

• Essential cookies: These cookies are essential for maintaining login sessions and ensuring the core functionality of the platform.
• Functional cookies: Used to remember your preferences and settings, such as language preference.
• Analytics cookies: Used to understand which parts of the platform are used most, which helps improve the quality of our services.

You can manage cookies through your browser settings. However, please note that disabling certain cookies may cause some platform features to not work properly.

7 Data Retention Period

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We retain your personal information only for as long as necessary:

• Information for active accounts is retained until the account is closed.
• Financial transaction records are kept for the period required by legal obligations.
• Even after an account is closed, some information may be retained for a specified period for legal and regulatory requirements.
• Once the specified period has passed, data is securely deleted or anonymised.

8 Your Rights

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You have the following rights regarding your personal information:

8.1 Right to Access

You may request from us at any time to find out what information we hold about you.

8.2 Right to Correction

If any information in your account is incorrect or incomplete, you may request that it be corrected.

8.3 Right to Request Deletion

In certain circumstances you may request that your information be deleted. However, due to legal obligations, it may not always be possible to delete certain information.

8.4 Right to Object to Processing

You may object to the processing of your information for certain purposes. In such cases we will consider your request and take action in accordance with applicable law.

To exercise any of the above rights, please contact our support team. We generally respond to requests within 30 business days.

9 Privacy of Minors

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The i8999 platform is for users aged 21 and above only. We do not knowingly collect any information from those under 21. If a user is identified as under 21 during the age verification process at registration, their registration will be rejected and all their information will be deleted immediately.

If you find out that a minor has registered on our platform, please let us know right away.

10 International Transfer of Data

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In some cases your information may be stored or processed on servers in other countries. In such cases we ensure that:

• Data transfers are carried out in compliance with appropriate security protocols.
• Third-party servers or services comply with international data protection standards.
• The security and privacy of the data is maintained after the transfer.

11 What to Do in Case of a Security Breach

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If a security breach occurs and there is a risk that your rights and interests may be harmed as a result, we will:

• Promptly investigate the incident and take steps to resolve it.
• Notify affected users by email in a timely manner.
• Take the necessary measures to prevent such incidents in the future.

If you notice any suspicious activity on your account, immediately inform our 24/7 live chat support and change your password.

12 Changes to This Policy

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i8999 reserves the right to update this privacy policy from time to time. If any significant changes are made to the policy, we will:

• Update the date on this page.
• Notify registered users by email for important changes.
• Display a notice on the platform if needed.

If you continue using i8999 after changes take effect, you will be considered to have agreed to the updated policy. We therefore recommend checking this page regularly.

13 Responsible Gaming and Data Protection

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We are committed not only to the privacy of your information but also to your overall wellbeing. Under our responsible gaming policy, we monitor your gaming activity — this is not to your detriment, but for your protection.

If any information suggests that your gaming behaviour is becoming problematic, we may offer assistance and, if necessary, place limits on your account. To learn more about this, visit our Responsible Gaming page.